frequently asked questions

When will I receive my order?

Due to high demand, our current turnaround is 7-10 days, but we strive to ship orders before this timeframe. All products are shipped at either standard International, or 1st or 2nd class for items within the UK. UK residents should receive their products within 1 week of shipping; customers outside of the UK should receive their products within 2 weeks of shipping. Customers will receive an e-mail once their order has been posted.

How much is shipping?

Shipping costs vary with the products ordered. UK residents have different shipping prices to International customers. Shipping is calculated at the checkout before the purchase is confirmed.

How do I return an item?

Please see our returns policy for details concerning cancellations, refunds and exchages

How do I look after and wash my products?

We recommend spot cleaning or hand-washing all items as they are all made from delicate cotton so they do not irritate your pet.

Tommi Co. clothing must be either gently hand washed, or machine washed at below 40 degrees. Clothing products can be tumble dried on a low heat, as well as ironed. Please ensure your item is inside out before washing, drying and ironing.

Please be aware the buyer is responsible for any damage to the product after it has been opened.

Do you deliver outside of the UK?

We deliver all around the world. Please be aware shipping costs vary between residents inside and outside of the UK.